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AI for Small and Mid-Sized Businesses

AI adoption sized for real budgets and real teams: document automation, generative AI that actually gets used, internal chatbots and training, starting with a two-week proof of concept.

Who this is for

The problem, stated plainly

Enterprise AI programs are priced and paced for enterprises. A mid-sized company does not need a transformation roadmap; it needs the three tasks that eat the most hours automated this quarter, and it needs the change to stick when the consultant leaves.

The failure mode we see most is adoption, not technology. A tool gets bought, a memo goes out, and nothing in the daily workflow changes. Airline operations have a name for the fix: standard operating procedure. If the new way of working is not written into how the job is done, it is not a new way of working.

What we build

Document processing with OCR, RPA and AI

Invoices, purchase orders, delivery notes and reports read automatically, validated against your rules and entered into your systems, with exceptions routed to a person. Keying errors disappear and the hours come back. We start with the one document type that costs you the most.

Internal AI assistants and chatbots

An assistant trained on your policies, manuals, contracts and FAQs, answering staff questions with the source cited, inside the tools your people already use. Response hours drop and answers become consistent; the assistant also tells you which questions your documentation does not answer.

Generative AI adoption that lasts

Tool selection, data and confidentiality rules, and then the part most programs skip: embedding the tool into specific workflows, writing the procedure, training the people and measuring use after 90 days. Claude, ChatGPT, Gemini or a private model, chosen for your data constraints rather than for fashion.

AI training and enablement

Half-day sessions from ¥30,000 for up to 30 people: strategy sessions for executives that end with a decision, hands-on workshops for frontline teams that end with a working prompt library. Delivered in English or Japanese, remote or in Tokyo.

Where the aviation model shows

Airlines run on procedures because the same job has to be done the same way by whoever is on shift. That is exactly what makes AI adoption stick in a small company: the new workflow is written down, the checklist includes the tool, and quality no longer depends on which employee happened to like it.

The mechanisms, and how they translate outside aviation, are in what aviation safety practice teaches other operations.

How an engagement runs

StageWhat happensWhat you get
Free consultation (30 min)We hear how work flows today and where the hours goA shortlist of two or three automatable tasks, ranked by return
Workflow improvement, implemented (from ¥50,000, about 2 weeks)The top task automated on your real documents or questionsMeasured hours saved and error rate
Whole-operation architecture, implemented (from ¥300,000)Rollout across the process, integration, procedures writtenA change your team owns and can explain
Training (half-day, from ¥30,000)Executive or frontline sessions, customizedPeople who use the tools on Monday
Operate and improve (from ¥20,000 / month)Monitoring, new document types, model updatesAutomation that keeps up with the business

Figures are indicative. Many SME engagements stay at the PoC-plus-training scale, and that is a perfectly good outcome.

What this will not do

AI does not fix a process nobody can describe. If the way an invoice gets approved differs by who is in the office, the first deliverable is the written procedure, and we will say so. We also do not recommend generative AI for tasks where a wrong answer is expensive and unreviewed; those get a human in the loop by design.

Frequently asked questions

What does a two-week PoC actually produce?

One task automated end to end on your real data, with numbers: hours saved per week, error rate before and after, and what a full rollout would cost. You can stop there, and some clients do.

Our data is confidential. Can we still use generative AI?

Yes, with the right configuration: enterprise tiers with no training on your data, private deployments, or on-premises models for the most sensitive cases. The confidentiality rules are written before any tool is switched on, and they are part of the training.

Do you work with companies outside Japan?

Yes. Engagements run remotely in English, on Japan Standard Time with mornings and evenings available for other time zones. Document automation and AI assistants are language-agnostic; we have built them in Japanese and English.

Which AI vendor do you recommend?

The one whose data terms and capabilities fit your case, which is a question we answer in the consultation rather than in advance. We are not a reseller and have no vendor commission, so the recommendation is only about fit.

Book a free 30-minute consultation

Bring the one task your team complains about most.

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